FAQ - Questions and Answers from A to Z
What? How? Where? Are you looking for further information about your reservation or stay that you haven't yet been able to find on our website?
Then you may find our short FAQ (Frequently Asked Questions) section useful.
If you have other questions that are not answered here, then please feel free to contact us at any time: by telephone on 0049 6722 9070, by e-mail to info@carat-hotel-rheingau.de or via the contact form.
Find, what you are looking for:
Getting Here
Rüdesheim lies at the heart of the Rheingau region. And the carathotel Rheingau is situated in the middle of the town centre, right next to the river Rhine and just a few minutes on foot from the famous Drosselgasse with its pulsating life. More information under “Location & Directions”.
Check-In & Check-Out
Rooms are available from 3 pm. If you plan to arrive earlier, we will be pleased to store your luggage for you.
Rooms must be vacated by 11 noon on your day of departure so that we can prepare them for our next guests.
Breakfast
Our breakfast buffet is available in the breakfast room from 7.00 to 11.00 am.
Internet, WLAN
WLAN is available via a telecom hotspot (for a fee).
Children
Children up to 6 years of age stay for free in their parents' bed. Cots can also be provided free of charge subject to availability. Camp beds can be obtained for a supplement of EUR 30 per night.
Credit cards
We accept the following credit cards:
- MasterCard / EuroCard
- American Express
- Visa
- DinersClub
Restaurants
Nothing could be easier than going out in Rüdesheim. The famous Drosselgasse is directly around the corner from the hoteltraube Rüdesheim. You’ll find numerous culinary possibilities and entertainment to suit all tastes here.
Wellness
In the neighbouring hoteltraube Rüdesheim there is a pool with a countercurrent system and a sauna for your wellbeing.
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Tips & Highlights
The Winzerexpress
For over 30 years the Winzerexpress (vintners’ express) has travelled through the streets and alleyways of Rüdesheim showing visitors the sights of the town, such as St. Hildegard’s Abbey. The guided tour, which describes the region and its people and offers fun for all the family, lasts for around half an hour.